Shipping Policy
Shipping Policy
Last updated: Feb 5, 2025
Welcome to AOI.
We are committed to shipping your orders quickly and efficiently.
Please read our shipping policy carefully before completing your purchase.
1. Delivery areas
We currently ship to the following destinations:
- Metropolitan France and DOM-TOM
- European Union (EU)
- International (outside EU)
2. Delivery times and Carriers
Delivery times vary depending on destination and shipping method selected.
| Region | Carriers | Estimated delivery times |
|---|---|---|
| France | Colissimo | 2 to 5 working days |
| EU | Colissimo | 3 to 7 working days |
| International | Colissimo | 3 to 7 working days |
🚀 Important note: The times indicated are estimates and may vary depending on peak periods or unforeseen delays.
3. Shipping costs
Shipping costs are calculated automatically during checkout.
| Region | Shipping method | Price | Region | Shipping method | Price |
|---|---|---|---|---|---|
| France | 0-0.5kg | 5€ | International | 0-0.2kg | 6€ |
| 0.6-1kg | 6€ | 0.21-1kg | 18€ | ||
| 1.1kg- | 8€ | 1.1kg- | 20€ | ||
| EU | 0-0.5kg | 6€ | |||
| 0.6-1kg | 8€ | ||||
| 1.1kg- | 9€ |
💡 Free delivery: For all orders over €30 in France and €50 in Europe.
4. Order processing
Processing Time: All orders are processed within 24-48 business hours.
Shipping days: Monday to Friday (excluding holidays).
Shipping Confirmation: You will receive an email with a tracking number once your order is shipped.
5. Order tracking
You can track your order using the tracking number provided in the shipping confirmation email.
If you do not receive a tracking number, please contact us at [Contact Email] .
6. Delivery problems
We are not responsible for delays caused by:
- ❌ Customs
- ❌ Transporters' strikes
- ❌ Address errors provided by the customer
If you have any problem with the delivery of your order, please contact us at [Contact Email] .
7. Unclaimed Packages / Incorrect Address
If a package is returned to us due to an incorrect address or prolonged absence, the reshipping costs will be the responsibility of the customer.
Unclaimed orders are non-refundable.
8. Customs and taxes (Outside EU)
For deliveries outside the EU, customs duties and taxes may apply according to local regulations.
These costs are the responsibility of the customer and must be paid upon receipt of the package.
9. Contact
📩 Customer Service: [Contact Email]
📞 Phone: +370 645 03378
📍 Address: 6 allée d'andrézieux 75018 Paris
If you have any questions, please feel free to contact us.